As outlined in Policy 8.2, we do not offer refunds for any coin purchases. All transactions involving coins made on or through the Website are considered final and non-refundable.
Please note that submitting unreasonable refund requests may result in immediate account suspension.
However, in the event of a dispute between a creator and a fan, we are committed to ensuring a fair and transparent resolution process. If you believe there has been a misunderstanding or issue with a transaction, you may contact our support team with the relevant details. We will conduct a thorough investigation into the matter.
Please note that refunds for subscriptions or any other purchases on UniFans, in the form of coins returned to a fan’s account, will only be issued with the creator’s permission or under other exceptional circumstances, and solely at our discretion following the outcome of our review.